Return & Refund Policy

 

1. Overview

PIDPLATES USA Inc. manufactures and sells 3D custom-made 3D emblems, badges, logos, decals,
and lettering for branding, marketing and promotion. Each product is manufactured to the client’s
specifications, including size, material, finish, color, and design. Because all orders are custom and
made-to-order, returns are limited and handled differently from standard retail purchases.

2. Eligibility for Returns

Due to the custom nature of our products, we do not accept returns for buyer’s remorse, design
changes, or incorrect specifications provided by the customer, wrongful application, and not
following product application instructions.

Returns are only accepted under the following conditions:

 The product arrives defective, damaged, or incorrectly produced compared to the approved
artwork file.
 The issue is reported within 14 days of delivery
 All products under warranty must be returned for review and feedback within 30 days of delivery
 The item is unused and in its original condition.

Non-returnable items include:

 Custom-made products produced according to the customer’s approved artwork or proof
 Items damaged after delivery
 Products with design errors originating from customer-provided files
 Orders where the customer approved the digital proof prior to production

3. Return Process

To request a return or replacement:

1. Email us at info@pidplates.us with a PO number, our invoice number and a detailed description
of the issue.
2. Include clear photos and/ or video showing the defect, damage, or discrepancy.
3. Our quality team will review the claim and, if approved, issue a Return Merchandise
Authorization (RMA) and instructions.

Returns sent without an RMA will not be accepted.

4. Shipping Costs

 If the return is approved due to our error (defective, damaged, or incorrect product), we will cover
return shipping costs.
 If a return is approved for any other reason, the customer is responsible for shipping costs.